Welcome to Our FAQ
Questions About Our Teas!
Are your teas organic?
We do offer various certified organic teas which can be found throughout our collections. These teas will be clearly identified by the "Certified Organic" declaration and the 'Certified Organic' badge.
Any tea without the certified organic declaration, is not certified organic.
***Important to note***
All of our teas are sourced from companies that are members of the ethical tea partnership, which ensures fair compensation and safe and monitored tea practices and working conditions. So, no need to worry about any unsafe chemicals being used with your teas.
Are your teas gluten free?
Although most of our tea blends DO NOT contain any gluten or gluten ingredients, the teas DO NOT come from a certified gluten free facility (unless specified). This means there is always the slight chance that perhaps they have come into contact with gluten ingredients. Please exercise your better judgement when shopping our products.
Do your teas contain any flavouring?
Please refer to our tea classification guide below:
Single Estate Tea - Refers to any tea that comes from only one tea estate or garden, as opposed to being a blend from various estates. Our single estate tea is unblended and unflavoured.
Single Origin Tea - Sometimes referred to as a single region tea, is a tea that has a single region of origin, usually a specific sub-region of a country, or for smaller countries, the country itself. Our single origin teas are unblended, unflavoured and prized for their natural nuances and flavour characteristics, which are derived from the very terroir (soil) in which they were grown.Flavoured Blend - These teas contain natural flavouring, which are typically essential oils extracted from natural foods, which are then used to flavour the teas. We carry a very limited selection of teas that contain an artificial flavour, and we ensure that all the ingredients (including flavours) are listed on every product and product page.
Do you sell your teas in tea bags?
Our premium tea bag product line is launching very soon!
We will be offering tea bag options for our customers and business clients looking to incorporate our teas into their operation. This includes: restaurants, hotel venues, car dealerships, grocery stores etc.
Are you interested in offering T By Daniel to your customers or guests? Contact us for more information.
I'm allergic to nuts, how will I know if a tea blend contains nuts in it?
Each product page will contain a full list of ingredients including nuts or any other allergen alert.
Can I drink tea if I'm pregnant or breast feeding?
At T By Daniel, we always recommend that you speak with your physician before adding any additional herbs/teas to your diet while pregnant or breast feeding.
Questions about Shipping!
Do you offer Free shipping?
Absolutely! Please see our three most common free shipping thresholds below.
Free Shipping in Canada = Order over $50
Free Shipping in the USA = Order over $60
Free Shipping in the UK = Order over $65
How much do you charge for shipping?
Shipping is charged per weight and distance. We ship through Canada Post and have a shipping calculator at checkout so you can always see what your shipping costs would be before placing your order.
Where do you ship to?
Worldwide! Seriously, we can ship to any part of the world!
What are your shipping times?
Shipping times may vary. We can usually fulfill most orders within 48 hours. However, if we suspect any delays regarding the processing of your shipment, we will contact you right away.
Can I return my order?
Unfortunately we cannot accept tea as a return because we cannot guaranteed that it hasn't been opened and therefore cannot resell the item. If you are unsatisfied with your order, please contact us and we will do whatever it takes to make sure you are a happy customer!
Can I track my shipment?
Once your order is fulfilled you will receive a tracking number to your email.
How can I contact customer service?
You can message us directly through our website contact form. (We try our best to respond within 48 hours.
Do I need to sign to receive my package?
You do not need to sign to receive your package unless you personally request this option, which we could certainly arrange if needed!
Questions about our company!
What's the meaning of your logo?
Our logo design is: 3 leafs and a lion.
The leaves are a nod to a fine tea pluck, which consists of picking 2 leaves and 1 bud. The Lion is a representative symbol of our standards in customer service: Royalty & Loyalty.
When was T By Daniel Founded?
T By Daniel was officially founded in early 2011
Is T By Daniel a Canadian company?
A resounding yes! We are proudly Canadian.
Questions about the founders!
Is there actually a Daniel in T By Daniel?
Who are the founders of T By Daniel?Daniel and Renata Lewis, are middle school sweethearts / the husband and wife duo behind T By Daniel. T By Daniel was officially founded in early 2011. Visit our about us page to learn more about our founders.
Can I book Daniel as a keynote speaker for my event?